Terms and Conditions
Welcome to Dash Medical. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.
1. Service Agreement
These Terms and Conditions govern your use of the Dash Medical website and the services we provide. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Description of Services
Dash Medical provides Non-Emergency Patient Transport Services (NEPTS) across the UK. Our services include but are not limited to: Bariatric transport services, Medical repatriation, End of life/hospice transport, and Inter-facility transfers. We operate 24/7, 365 days a year from multiple operational bases across the UK.
3. Booking and Cancellation
- Booking: All bookings must be made through our designated channels, either via phone, email, or our online booking system. We require accurate and complete information to process your booking effectively.
- Confirmation: Bookings are only confirmed once you receive a confirmation from Dash Medical. This confirmation will include details of the service, date, time, and any specific requirements.
- Cancellation: If you need to cancel a booking, you must notify us as soon as possible. Cancellation fees may apply depending on the timing of the cancellation. Specific cancellation policies will be provided at the time of booking.
4. Payment Terms
Payment for our services is due according to the terms specified in your agreement or invoice. We accept various forms of payment, including credit cards, bank transfers, and other methods as agreed upon. Late payments may incur additional charges.
5. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information when booking our services.
- Comply with all applicable laws and regulations.
- Treat our staff with respect and courtesy.
- Ensure the safety and well-being of the patient during transport, to the best of your ability.
6. Limitation of Liability
Dash Medical is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our liability is limited to the extent permitted by law. We are not responsible for delays or failures in service due to circumstances beyond our control, including but not limited to traffic, weather, or unforeseen medical emergencies.
7. Indemnification
You agree to indemnify and hold harmless Dash Medical, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses arising out of your use of our services, your violation of these Terms and Conditions, or your violation of any rights of another party.
8. Intellectual Property
All content on the Dash Medical website, including text, graphics, logos, and images, is the property of Dash Medical or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Changes to Terms and Conditions
Dash Medical reserves the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of our services after any changes constitutes your acceptance of the new terms. It is your responsibility to review these terms periodically for any updates.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Dash Medical
[Address]
[Phone Number]
[Email Address]
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.